Shipping policy
Shipping Policy
We are committed to ensuring your order arrives safely, accurately, and on time. Please read through our shipping policy carefully.
Shipping Times and Costs
- Order Processing: Orders are typically processed within 1 business day.
- Delivery Times: Shipping times vary depending on your location. Estimated delivery times will be provided during checkout.
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Shipping Costs: Shipping rates are calculated and displayed at checkout.
We strive to ensure timely and accurate deliveries. However, if your order is delayed, lost, or misrouted, we accept responsibility for the following:
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Supplementary Costs:
We will reimburse any reasonable supplementary costs incurred by you as a direct result of the delay or misrouting. Examples include replacement shipping fees, additional fees for expedited shipping of replacement items, or documented financial loss due to the delay. -
Process for Claims:
- Please notify us within 14 business days of becoming aware of the issue.
- Provide supporting documentation for any incurred costs (e.g., receipts or invoices).
- We will evaluate the claim and issue reimbursement or resolve the issue promptly.
If an order is returned to us due to incorrect address information provided at checkout or refusal of delivery, additional shipping charges may apply. Please ensure your shipping details are accurate.
International Shipping
For international orders, delivery times may be longer, and additional customs duties or taxes may apply. Please note that these are the responsibility of the customer and are not covered under this policy.
Contact Us
If you have any questions or need assistance with your order, feel free to contact us at contact@cardsandgames.co.uk. Our support team is here to help.